Service & Support

Here you can access the Service Center and Support Portal and find useful FAQ’s

Service-Center

Here you can get insights into your project to view the status of your kiosk systems or usage statistics.

Support-Portal

Here you can send various requests about your project via ticket system directly to our support team.

FAQ about the support portal

Here you will find all information about the support portal.
From registration to ticket request.

For security reasons, your e-mail address must be verified by us before you can use the support portal.If, despite successful registration and login, the support portal is not available to you as described under „Create a Request“ is displayed, please send us an e-mail to and ask for your e-mail address to be activated for your project.

Choose between “Content Updates (Updates)” and “Bugs & Support Requests” to get to the specific request forms.

First, choose which building type your project belongs to. Whether it’s a shopping center, department store or other building, each property has its own challenges and content. With the “Other Building” form, we can cover the needs of most building types such as hospitals, offices, corporate headquarters, universities and airports.

Has something changed in your building? Whether changes in goals, paths or spatial conditions – you can report it here.

First, choose which building type your project belongs to. Whether it’s a shopping center, department store or other building, each property has its own challenges and content. With the “Other Building” form, we can cover the needs of most building types such as hospitals, offices, corporate headquarters, universities and airports.

 

Please fill out the form as detailed as possible. Mandatory fields are marked here with an asterisk.

Tip 1: Below the input fields there are sometimes examples or notes on how to fill in the field.

Tip 2: Use the attachment to send us additional explanatory illustrations or required materials (e.g. in the case of path, building or logo changes).

Tip 3: In case you are in charge of several projects of ours, indicate the correct project under “Share with” to give your project team insight into the ticket as well.


You have the possibility to view the tickets created by you or your team in the Support Portal.

FIND A TICKET

To get to an overview of the tickets you have created, click on “Requests” in the upper right corner of the screen. You can see by the dark blue number if there are tickets waiting for your response.

Within the overview you can filter by “Open tickets” and “Closed tickets” or use a keyword search directly.

If you work in a team, you can also view tickets created by a specific person or search for tickets of a specific type.

VIEW STATUS

You can view the processing history of a support request at any time in the Support Portal. In the “Status” column, you can see the progress of the processing of the particular request.

COMMENTS AND RESPONSE


If we need your help to process a ticket or have any queries, you will be contacted by email. You can reply directly to this email and also upload attachments. These replies and attachments will be automatically assigned to the ticket.

Note: Changing the subject will result in the creation of a new ticket and may make it more difficult to address your concerns.

TICKET DONE

When your ticket has been processed, you will receive an email from us. You can still find the ticket under “Closed requests”.

Do you have any questions?
Just send us a message or give us a call!